Services · Managed services
Incident response: under attack? We're here, 24/7
Suspect a security incident? Do not wait. A line answered by an analyst, around the clock, with a scope defined up front: containment, investigation, report.
Why this matters
An incident doesn't wait for business hours. Every hour without a clear response plan is an hour the situation gets harder to contain, harder to explain, and harder to prove you handled properly.
No one picks up
A ticket sitting in a queue is time the attacker spends moving deeper into your environment.
Unscoped guesswork
Engagements that don't start with a clear, agreed scope waste the critical first hours.
No record of what happened
Without a forensic investigation, you're left guessing at what was actually accessed.
Nothing to show afterward
No report means no record you can hand to your leadership, your board or your insurer.
What sets this apart
One phone number. A real analyst. A defined scope. Call +1 (855) 736-8749 and you reach a person on our team, not a ticketing bot, and not a form that promises someone will get back to you. And you know exactly what's covered before we start: containment and eradication, forensic investigation, and a post-incident report.
- Call in and reach a real analyst, not a triage queue.
- Available 24/7, with or without a retainer in place.
- Confidential engagement, under terms agreed before work begins.
- The scope is defined up front, so nobody is guessing what's covered.
What's included, and what isn't
- Included: threat containment and eradication. Isolate affected systems and cut off the attacker's access.
- Included: forensic investigation. Determine how it happened and what was accessed.
- Included: post-incident report and recommendations. What happened, how it was resolved, what to fix.
- Not included: regulatory notification and communications support. Ask about Security Governance and Reporting if you need this on an ongoing basis.
What you receive
Exactly three deliverables. No surprises.
Containment and eradication
We isolate affected systems and cut off the attacker's access to stop the incident from spreading.
Forensic investigation
We determine how the incident happened and what, if anything, was accessed, so you know exactly what you're dealing with.
Post-incident report
A clear report of what happened, how it was resolved, and the specific changes needed to reduce the risk of recurrence.
Confidential handling
Every engagement is covered by confidentiality terms agreed with your organization before work begins.
Two ways to work with us
Incident response retainer
Set up a retainer before you need it. A pre-arranged agreement means our team already knows your environment and priorities when an incident occurs, so we can move faster from the first call.
Case-by-case engagement
No retainer in place? You can still call us when an incident occurs. We'll scope the engagement with you and get to work.
What happens when you call
- You call. Describe what you're seeing. We ask the right questions to understand the situation and mobilize the right people.
- We triage and contain. We help you isolate affected systems and stop the immediate threat from spreading.
- We investigate. We determine what happened, how the attacker got in, and what was accessed.
- We help you recover. We support your recovery and deliver a clear post-incident report with recommendations.
Why Sentrix
Built to be trusted with your worst day.
One call, not a triage queue
You reach a real person on our team, not a ticketing system.
A scope agreed before we start
Your incident data stays under the confidentiality terms agreed with you, and the scope is defined from the first call.
Compliance-aware from the start
We understand the regulatory notification obligations that come with a breach (for example Law 25 or GDPR), not just the technical response. Notification support remains a separate engagement, but the post-incident report gives it the facts it needs.
After the incident
The post-incident report names the changes to make. Managed Security Operations keeps them in place over time; darkweb monitoring detects compromised credentials before they are used in the next attack; endpoint and server protection tests the isolation response before it is needed for real.
Don't wait until it's worse.
Call +1 (855) 736-8749 now, or set up a retainer before you need one.
Frequently asked questions
- Is this available 24/7?
- Yes. Call +1 (855) 736-8749 any time, day or night, and you reach a person on our team, not a ticketing bot and not a form that promises someone will get back to you. An incident doesn't wait for business hours: every hour without a clear response is an hour the situation gets harder to contain and harder to explain.
- Do I need to be a Sentrix platform customer to use this?
- No. Incident response is available whether or not you use the Sentrix compliance platform, and whether or not you have any other of our services in place. You call, we scope the engagement with you (containment and eradication, forensic investigation, post-incident report) and we get to work.
- Do I need a retainer in place before calling?
- No. You can call us at any time, with or without a retainer in place; we will scope the engagement case by case. A retainer simply means our team already knows your environment and priorities when an incident occurs, so we can move faster from the first call.
- What is not included?
- Regulatory notification and communications support are not part of the engagement. We understand the notification obligations that come with a breach (for example Law 25 or GDPR) and the post-incident report gives you the facts you need, but notification support is a separate engagement; ask about Security Governance and Reporting if you need this on an ongoing basis.
- What should I do right now if I think we're being attacked?
- Call +1 (855) 736-8749. Don't wait to gather more information first: the sooner we're on the call, the sooner we can help you contain it. Describe what you're seeing; we ask the right questions to understand the situation, mobilize the right people and isolate the affected systems.
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Let's talk about your compliance program.
Last updated: 2026-09-17