What does « technical and operational » mean?

Technical: you configure the platform, connect the read-only OAuth integrations, import evidence and confirm that collection works. Operational: you map the customer's controls to its frameworks, organize its program in the tool, train its teams and support it through its first successful audit. Both halves are done by the same person.

Do I need to be a developer?

No. You need to be comfortable with APIs, OAuth, the admin consoles of Microsoft 365, Entra ID, Google Workspace or AWS, and able to read an error log. The role does not involve writing application code; it involves understanding how customers' systems expose their evidence and configuring the platform accordingly.

Through the site's contact form, naming the role and including a link to your profile or résumé. We answer every application; shortlisted profiles have a first thirty-minute call, then a case interview where you plan the implementation of a fictional customer with us.

Platform · Montréal

Implementation Specialist, Technical and Operational

Implementation specialist in Montréal: deploy the Sentrix platform at customers, connect integrations, map controls to frameworks and train the teams.

Team: Customer success and implementation
Location: Montréal, Québec · Hybrid
Type: Full-time
Posted: 2026-09-20
Languages: French · English

You are the person who takes a customer from signature to a compliance program running in Sentrix. You hold both ends: the technical configuration of the platform and its integrations, and the operational set-up of the customer's program, through its first audit.

What you will do

Plan and run each new customer's implementation: scope, schedule, responsibilities, milestones.
Configure the platform: organization, roles and access, frameworks and crosswalks, workflows.
Connect integrations (Microsoft 365, Entra ID, Google Workspace, AWS, ticketing tools) with minimum OAuth scopes, validate evidence collection and diagnose failures.
Map the customer's existing controls to its frameworks (ISO 27001, SOC 2, Law 25, CPCSC, TGV…) and import existing evidence and policies.
Run the license optimizer analysis at kick-off and document the results.
Train administrators and users, write customer-specific guides, provide first-line support during roll-out.
Bring what blocks customers back to the product and services teams, with precise cases.

What we expect

At least three years in B2B SaaS implementation, GRC consulting or customer-facing systems administration.
Comfort with APIs and OAuth, and practice of at least two admin consoles among Microsoft 365, Entra ID, Google Workspace, AWS, Okta.
Working knowledge of at least one compliance framework (ISO 27001, SOC 2 or equivalent); audit experience is an asset.
Ability to run a project with several stakeholders and keep a schedule.
Fluent French and English, written and spoken: you train teams in both languages.

What makes the difference

Listening that tells what the customer says from what they need, the documentary rigour of an auditor, and the reflex to make the customer autonomous rather than dependent.

Apply : Implementation Specialist, Technical and Operational

Name the role in your message and include a link to your profile or résumé.

Apply through the contact form

Frequently asked questions

What does « technical and operational » mean?: Technical: you configure the platform, connect the read-only OAuth integrations, import evidence and confirm that collection works. Operational: you map the customer's controls to its frameworks, organize its program in the tool, train its teams and support it through its first successful audit. Both halves are done by the same person.
Do I need to be a developer?: No. You need to be comfortable with APIs, OAuth, the admin consoles of Microsoft 365, Entra ID, Google Workspace or AWS, and able to read an error log. The role does not involve writing application code; it involves understanding how customers' systems expose their evidence and configuring the platform accordingly.
How do I apply?: Through the site's contact form, naming the role and including a link to your profile or résumé. We answer every application; shortlisted profiles have a first thirty-minute call, then a case interview where you plan the implementation of a fictional customer with us.